Firstly, the most important thing is to stay calm. Every day the internet shares a wide variety of content containing opinions or comments that may directly affect our digital brand.
If for some reason these comments have a negative slant, they may damage the corporate branding of our company, and for that reason it is important to gather and analyze this information, in order to understand the origin of the problem.
It is recommended that these functions are delegated to an agency which specializes in the management of online reputations. At Into the Marketing, we have all the means necessary to turn this situation around. Through publications in digital media in tune with the sector or the affected region, we can deal directly with the problem that has led to the negative comments, provide the necessary explanations for what happened, and propose solutions that lead to the user developing a fresh perception of our online brand.
If you are facing a digital reputation crisis, get in touch with us. We will look at your case and provide personalized advice in order to combat any negative perception regarding your brand, and strengthen your corporate branding.